I Found the BEST Customer Support remote Jobs in India

Are you passionate about solving complex technical challenges in the manufacturing sector? Join an innovative team as a Customer Support Analyst! As the first point of contact for customer queries, you'll thrive in a fast-paced, 24/7 environment, helping global companies enhance their operations. With the chance to develop your technical skills and work alongside industry leaders, this is the perfect opportunity for those eager to make an impact. Apply today and be part of a team driving the future of Industrial IoT! Roles & Responsibilities: First point of contact for customer incidents and requests. Respond, troubleshoot, and escalate issues based on SLAs. Guide customers through technical configurations and provide solutions. Create and update knowledge base content to enhance customer support. Collaborate with internal teams to resolve complex issues. Work on rotational shifts, including weekends and holidays. Qualifications: 3+ years of experience in customer support, ideally in manufacturing or industrial sectors. Proficient with industrial equipment like PLCs, SCADA, and IoT devices. Experience with MQTT, Docker, VMWare, and OPC UA technologies. Strong problem-solving and troubleshooting skills. Excellent communication abilities for managing customer escalations and explaining technical concepts clearly. Willing to continuously learn and stay updated with new technologies.